Customer Success Manager

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services and e-learning. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 300 employees across Europe and the US.About The RoleAs a Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services.In this role, you will mainly:Lead the management of Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizationsLead the process of selling additional modules and services to customersParticipate in product roll out and engage in customer communication on new platform featuresEngage customers in marketing and community activitiesHelp the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resourcesScope relevant projects and tasks to help customers realize their ambitions in the Position Green productLead and own the Customer at risk process and manage contract negotiations on commercial terms as part of risk processes when necessaryAre you the one we’re looking for?We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions.To succeed in this role, you should have:A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant fieldExperience from a commercial role in a SaaS company, preferably in Customer Success Management Experience in working with commercial SaaS metrics such as NRR and customer health scoresThe ability to work in a fast paced environment and manage multiple priorities at the same timeStrong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issuesA proactive and solution oriented mindset Experience in working in CRM- and CS systems, preferably Hubspot and StartdeliverProfessional language proficiency in English, written and spokenMeritorious with language proficiency in French, Swedish, Norwegian or Danish, written and spokenWhat do we offer?At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future.LocationWe believe that you are based in the greater Stockholm or Malmö region and can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best.What’s next?If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.Position Green is a frontrunner in ESG software - designed by the brightest minds in sustainability. Supports 750+ customers worldwide.300+ employees with expertise within strategy, software development, environmental studies, engineering, communication and social sciences. Awarded and recognized as one of the leading tech scaleups in the Nordics by Techarenan, Deloitte, Norrsken Impact Summit, Cleantech Scandinavia and Breakit.