Customer Success Manager

We are hiring a Client Success Representative! As a Client Success Manager you'll be on the front lines of client engagement — helping potential clients understand why and how adopting the Practice AI platform into their daily operations benefits their operation- all with the relationship at the center point.Daily interactions include generating new leads through outbound calls, welcoming new users, training legal professionals on the Practice AI platform, and supporting Trial users with conversion to a Subscription. This role requires a high volume of outbound calls, the desire to actively engage as well as follow up at a precise level both in terms of calls and documentation. This role is highly collaborative and provides feedback for use with Business Development, Marketing and Product use for expansion. This is a high-impact role with room to grow into customer success leadership for the right candidate.You’re an Ideal Candidate and should apply if you:Have a Sales background ANDSeek a high impact role where you thrive in fast-paced environments, take initiative with confidence but can also follow detailed instructions.Balance outbound hustle with CRM discipline and a sharp eye for follow-up.Consider it thrilling to engage in conversations where understanding the client’s need is paramount and can effectively shape the closing conversation to provide a consultative solutionHave a knack for explaining complex concepts in simple terms and adapt to new software and systems with ease and eagernessAre comfortable using tools like Zoom and GMeet- giving presentations or leading demos with clientsWant to make a meaningful impact in a growing company where feedback is valued and used.Key Responsibilities:Own the complete sales lifecycle experience — ensuring that pipeline activity, follow-ups, and data hygiene are kept current.Log all activity and client data into CRM (FreshSales), including notes, task scheduling, and team tagging.Track and report on all tracked metrics - conversion rates from trial to paid subscriptionBenefitsEarn a salary rate of US $7 per hour for a full-time commitment of 40 hours per week.Work from Home, no commute!HealthcareMonthly WIFI allowancePaid time off and sick leavesRetirement Plan and more!Ready for this exciting journey? Apply now!