Customer Success Manager, Riga

First, let us introduce ourselvesAt Dalux we strive to push the boundaries of how technology can ensure and increase efficiency and digitalization in work processes throughout the construction industry. Our solutions support contractors, building owners, advisors and other professionals in the construction and facility management industry in more than 147 countries with close to 2 million users world wide. And we are continuing our expansion journey even more! In 2025 we reached our 55th office, and therefore it is an exiciting time to join us, and directly influence the future of Dalux as the first colleague in Latvia!The success of our clients is the reason for our international leadership in innovation and development within the field of BIM technology. We offer the world's fastest mobile BIM viewer and the first BIM-based augmented reality function for the construction industry.Service-oriented, Experienced, And Ambitious CharacterWe are looking for a motivated person, who wants to be actively involved in developing our business activities in Latvia. We are looking for a technically skilled colleague who wants to drive digitization in the construction industry on a broad front and who is genuinely interested in providing our clients with an excellent Dalux experience.Curious to know what a Customer Success Manager at Dalux actually does?Our new colleague will play a crucial part in driving support activities, ensuring a continuous growth at the Latvian market. With a proactive and structured approach, you provide the highest level of service and customer care, that we are known to provide, leading to a long-lasting relationship with our customers.Other areas of responsibilities include:Demonstrate and present Dalux software for existing and new customersEstablish and maintain long-lasting relationships with our customersSupport new and existing customers in using and understanding of our user-friendly product. Assist new customers in implementation and training of our products related to construction processes. Represent Dalux at activities, such as seminars, fairs, and conferencesWhat we imagine to see in our future colleague:Solid knowledge and the experience working on construction sites or in the construction industryAbility to organize workday and tasks independentlyThe ability to deep-dive in the software and train superusersAbility to build strong and long-lasting customer relationsA great team player aiming for mutual successEveryday life at DaluxAt Dalux, we care. Not only about our work and customers, but about each other. Your work itself should be fun, challenging, and inspiring. The working environment plays just as big a part in your job satisfaction. We don’t believe in fancy titles and tight dress codes, instead we believe in having a light-hearted, informal, and welcoming workplace, with room for everyone. We like to work together, to continuously learn from each other, and after working hours we are no stranger to engaging in social activities with each other.Your backgroundYou are native in Latvian and fluent in English. You have a degree in construction, business development, or a related area. The ability to quickly gain deep knowledge of software solutions and train others in their use. Furthermore, we expect you to have thorough knowledge of the construction industry in Latvia. Having worked at a construction site is an additional advantage.Take part in the successDo you see yourself in the profile we are looking for and do you want to be part of taking the Latvian construction industry to the next level of digitalization? Then this opportunity is something for you. We are reviewing applications and inviting for interviews on a rolling basis, so please send your resume and your application as soon as possible.Application deadline:As soon as possible