Customer Success Manager

Looking for candidates for the permanent position of Customer Success Manager based in Almaty, Kazakhstan.How you’ll make an impact:The CSM works alongside the account management teams to ensure the implementation and efficient use of Travelport technology, products, and services through valuable account support. They ensure that customers can successfully onboard with Travelport and realise the segments contracted. The CSM engages with the customer’s organisation as required, as well as with internal departments, to provide ongoing value to our customers and build their (and our) success stories. The CSM maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios. The role is crucial in maintaining competitive advantage and differentiating Travelport through the support provided.Your role in action:Be the primary point of contact with any assigned customer(s) for all operational/product functionality-related matters. You will be responsible for the functional and technical relationship be-it in existing or new business portfolios, working closely with commercial account managers (AM) and/or business development managers (BDM). Promote customer adoption and support of the MyTravelport digital platform. Assess customer operations regularly to determine efficiency gains and opportunities through product integration or end-to-end training. Develop and maintain deep-rooted relationships with assigned customers, including senior management within the customer's organization.Develop strong product knowledge to effectively promote, sell, demo, and onboard Travelport products and services by encouraging greater adoption. Ensure customers receive value quickly by managing product implementation and onboarding effectively. Assess customer operations regularly to determine and provide end-to-end product needs, as well as undertake product testing and validation, as required. Provide customer advocacy by feeding back input based on customer requirements and needs through engagement with the Product teams, including contributing to prioritisation and tracking progress.Effectively promote and sell Travelport products and services to the customer(s). Responsible for customer onsite visits to discuss operations/product and business flow.Responsible for advising customers on issues related to new product awareness/new vendors/new features/; where the CSM holds the primary relationship. Input into the RFP response process from a functional perspective. Represent Travelport at corporate events, trade shows, and sales meetings, independently or with colleagues. Maintain current industry knowledge and knowledge of Travelport's products and services If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.Best RegardsUshaInfotree Global SolutionsLinkedin: linkedin.com/in/usha-rahul-116453223