Customer Success Manager

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions. Day-to-Day Responsibilities: Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction. Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.

Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value. Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey. Requirements: 4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS. Proven track record of driving renewals and expansion with Enterprise-level accounts. Strong relationship-building skills with the ability to engage executive stakeholders. Experience working in a fast-paced, early-stage startup environment is a plus. Compensation & Benefits: Competitive base salary with total on-target earnings (OTE) up to $125K.

Remote-friendly work environment with flexible scheduling. Comprehensive health, dental, and vision insurance. Career growth opportunities in a rapidly scaling company serving the nonprofit sector. Interested in making a real impact? Apply now, or email directly at urszula@prologuerecruit. org, to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!