Customer Success Managwer

HeyMilo is one of the fastest growing AI recruiting platforms on the market. We are backed by some of Silicon Valleys top venture capital firms and are fresh off raising additional capital to accelerate our next stage of growth. Some of the largest staffing agencies and corporates in the world rely on our AI agents to automate candidate engagement, eliminate fraud, accelerate screening, and help hiring teams make dramatically better decisions, faster. Companies across staffing, corporate recruiting, and BPOs use HeyMilo every day to scale high-volume hiring with accuracy and speed.We consistently win head-to-head evaluations against competitors due to our accuracy, speed, deep integrations, and ability to handle real-world hiring complexity. As we continue our rapid expansion, we are adding A players to our Customer Success team who are obsessed with delivering exceptional results and want to be surrounded by other top performers. This role is for someone who thrives in fast-paced environments, loves solving real business problems, and takes pride in helping customers achieve transformational outcomes.What You Will Do:Own the end-to-end customer lifecycle from onboarding through renewal, ensuring customers quickly see value and scale usage effectively. Lead seamless onboarding and implementation processes, including configuration, integration alignment, agent setup, and best practice recommendations. Become a deep product expert who understands how our platform works under the hood, including workflows, agent logic, integrations, and data movement. Get into the technical weeds with customers to troubleshoot issues, diagnose root causes, and provide clear, actionable solutions. Manage multiple mid-market and enterprise accounts with strong relationship-building, proactive communication, and structured account planning. Analyze customer usage data and outcomes to drive ROI conversations, influence expansions, and ensure long-term customer success. Run regular business reviews to align on KPIs, product adoption, and opportunities for deeper usage. Collaborate closely with Product and Engineering to escalate issues, advocate for customer needs, and shape our roadmap. Identify areas for process improvement across onboarding, support, playbooks, and cross-functional collaboration. Partner with Sales on upsell and expansion opportunities while maintaining strong renewal performance. Who You Are:A top-performing CSM, AM, or customer-facing operator who consistently delivers results and exceeds expectations. Technically savvy and naturally curious about how systems work under the hood. Someone who loves digging deep into customer workflows, integrations, edge cases, and technical challenges. Confident managing mid-market and enterprise relationships with stakeholders across HR, Talent Acquisition, Operations, and IT. A strong communicator who can translate complex technical details into clear explanations for non-technical stakeholders. Highly organized, data-driven, and structured in how you approach account management and customer health. Thrive in high-growth environments where excellence, ownership, urgency, and constant improvement are the norm. Familiarity with ATS or HRIS systems (Greenhouse, Lever, Bullhorn, Workday, Dayforce, BambooHR, Avionté, etc.) is a strong plus. Customer-obsessed and committed to driving meaningful, measurable outcomesnot just maintaining relationships. Why Join HeyMilo:Join a hyper-growth company capturing market share across multiple industries. Work alongside A players who move fast, solve hard problems, and celebrate big wins. Have a direct impact on customer outcomes and help shape how we scale globally. Work with a product that consistently wins competitive evaluations and delivers exceptional ROI. Grow quickly into Senior CSM, Enterprise CSM, Team Lead, or other strategic roles based on performance. Be part of a culture that rewards effort, ownership, grit, and results.