Customer Success Remote Mexico

Are you fascinated by organizing projects and helping clients succeed?Do you want to digitize key processes at large companies and learn how technology is transforming recruitment?Are you looking to accelerate your career, join a globally awarded startup, and work with an exceptional team?If so, keep reading!Apli, an iCIMS company, builds software to transform talent attraction and selection. We help the largest companies in the region recruit at scale using artificial intelligence. Your mission (if you choose to accept it) will be to support the implementation of Apli’s software for our clients and help them digitally transform their talent acquisition processes.As a Senior Customer Success, you will ensure our clients achieve their goals and see the value promised by the sales team. You’ll learn to become a trusted advisor on future-of-work solutions, gain deep knowledge of recruitment processes, demonstrate how to improve them with our technology, and support the adoption of our solution.This role is designed for someone who already has some experience (2–4 years) in client-facing roles, project management, or consulting, and who is eager to grow into a stronger leadership role in the future.⚠️To apply, read to the end!⚠🤝 Your responsibilities will include:Supporting clients to understand and optimize their processesCoordinating with Apli’s professional services and data teams to meet client needsAnalyzing client data and preparing insights to improve their experienceSharing structured feedback with Apli’s product teamBuilding professional relationships with client stakeholdersIdentifying opportunities for process improvements and growth🎯 You are the person we are looking for if you have:A bachelor’s degree in business, engineering, or related fieldsAt least 4 years of work experience in B2B client success, project management, consulting, or systems implementationYou live in MexicoStrong organizational skills and ability to manage multiple prioritiesProactivity, curiosity, and energyExcellent communication and problem-solving skillsHigh capacity to learn quickly and adaptGenuine interest in technology and digital transformationEnglish Level C1 or higher😍 You will stand out if you have:Experience working at a startup, fast-growing tech company, or consultancyExperience supporting technology implementations or agile projects (Scrum, Kanban, ProductOwner, etc.)Exposure to HR Tech, SaaS, or AI-based solutions⛔ This opportunity is NOT for you if:You are looking for a predictable job with rigid processesYou expect close supervision at all timesYou get easily stressed under changing prioritiesYou need constant recognition to stay motivated👉🏼 To apply, please visit our website and select the “Customer Success” position through our chatbot. Since this is our core product, you will go through a digital application experience that includes a quick spelling and psychometric test. This helps us understand your profile and identify the best fit for the role.💙 What Apli offers:Direct employment with full legal benefitsMajor medical insurance including dental, vision, and travel coverage100% remote work18 days of vacationSupport for furniture and equipment🧐 About Apli: Apli was named one of the most innovative companies worldwide by Fast Company and selected by MIT as one of the leading companies building the future of work. Our investors include top venture capital funds from Mexico, the United States, and Europe.Learn more here:https://www.apli.jobs/https://www.hbs.edu/about/video.aspx?v=1_vo23t4gjhttps://www.youtube.com/watch?v=_FiyLCRdWh0&list=PLNmZUX7tW6t-tpUgQ_DVTl7cfmSUBEhrz&index=10