Customer Success Representative, Velocity (Greek speaker)New

Undelucram.ro on behalf of:Veeam SoftwareVeeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.About The RoleThe Customer Success Representative (Velocity Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.What You’ll DoResponsible for overachieving Quota tied to territory Renewal and Expansion goalsEffectively manages renewal and ensures growth of all contracts in assigned territoryRemoves any obstacles to renewal and goes above and beyond to ensure customer retention and satisfactionProactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreementsProvides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreementsEfficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contractsCold call customers with lapsed support, with the goal to reactivate support.Work cross functionally with Sales and others to ensure customer retention, prepare NSQ'sPositively interacts and collaborates with customers, Veeam partners, and Veeam associatesIdentifies and pursues maintenance reinstatement opportunitiesAssists in negotiation of maintenance agreementsAccurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)Overachieves target quotaFocuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer baseEnsure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licensesImpeccable Salesforce hygieneManages inbound Renewal inquiries though different Renewals portalsPrioritize workload in order to meet all KPIs, goals and objectives.Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratingsOther duties, as assignedWhat You'll Bring:Bachelor’s Degree required (a combination of education and experience will be considered)English AdvancedGreek Advanced Superb customer service skills are requiredExceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotasAbility to work in a semi-autonomous and fast-paced environmentHigh-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone callsExperience compiling, querying, analyzing and reporting dataProficiency with SalesForce.com is desirableBasic knowledge of virtualization industry and the ability to relay information to the partner communityWhat You'll Get:21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPrivate health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology supportMonthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platformLife insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursementFree access to Bookster library platform for borrowing your favorite books for freeOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of LearningPlease note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.