Customer Success Specialist (Account Specialist / Account Executive / Sales Specialist) - NCR

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionThe Customer Success Specialist (Account Specialist / Account Executive / Sales Specialist) position is primarily responsible for developing and pursuing business opportunities within the designated territory and/or assigned projects. Key responsibilities include driving business expansion, refining business strategies, diversifying the customer base, and consistently achieving sales targets. This field-based role offers the opportunity to be part of Roche Diagnostics' sales team.The OpportunityExecute effective sales strategies and initiatives in order to achieve or exceed sales targets within your assigned areaBuilds a deep understanding of each customer account – its structure, organizational dynamics, influential stakeholders inside and outside the account, and their priorities, decision-makers, and product preferencesOversee and ensure that statistical information such as census and pricing are provided to finance accordingly before the final proposalBuild long-term value-based relationships by continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding value through creative solutions/productsBuild credibility with customers and stakeholders at different levels by demonstrating business acumen, professional expertise, confidence, and effective communicationIdentify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainmentPresent and sell products to key decision-makers and stakeholders by analyzing customer needs and proposing solutions where applicableCollaborates with team and cross-functional groups to create exceptional customer experiencesEnsure timely implementation and execution of all business activities, which align with company policies and SOPs and follow the highest compliance standardWho you are:Bachelor’s DegreeMedical Technologist or related fields is an added advantage3+ years of sales-related experience, preferably in IVD, medical devices, or related fieldsRelevant and proven complex sales experience is preferredPreferably with IVD market knowledge coupled with an entrepreneurial flair, resilience and a growth mindsetLocation:This role will be based in NCR.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.