Customer Success Specialist

Customer Success AssociateFull-time | On-site | ChertseyCustomer Service | Medical Technology | Fast-Growth EnvironmentAbout UsWe’re a UK-based med-tech manufacturer with a global footprint, known for our precision-engineered products that support healthcare professionals around the world. Our success is built on exceptional products — and the world-class service that supports them.To strengthen this, we’re looking for a Customer Success Associate who is passionate about delivering outstanding service, thrives under pressure, and takes pride in getting things right the first time.The RoleYou’ll be part of our customer success team — the heartbeat of our business. Every interaction you have shapes how our customers experience Bryant Dental. You’ll handle orders, enquiries, and post-sales support with professionalism and empathy, making sure every customer feels heard and valued.This role suits someone who loves solving problems quickly and accurately, is confident communicating with customers worldwide, and finds genuine satisfaction in creating great experiences.Key responsibilities:Manage daily customer enquiries via email, phone, and messaging channelsCoordinate orders and repairs through our systems with precision and speedCommunicate proactively with customers to keep them updated and supportedWork closely with production and operations to resolve issues efficientlyContribute ideas to continually improve our customer experienceWhat We’re Looking ForWe’re looking for someone who is:Confident, calm, and articulate in customer communicationHighly organised, with strong attention to detail and follow-throughAble to work quickly under pressure without compromising qualityNaturally empathetic and takes pride in helping othersA proactive problem solver who enjoys improving processesWhy Join UsJoin a fast-growing, mission-driven med-tech company with global reachBe part of a tight-knit, supportive customer success teamWork in a modern, collaborative environment where your input mattersCompetitive salary, development opportunities, and genuine career progression