Customer Success Specialist

Position Overview: A Customer Success Specialist (Contract) in the real estate/property sector plays a pivotal role in ensuring a smooth and efficient contract exchange and settlement process. This position requires a strong understanding of the Australian property market, legal processes, and exceptional customer service skills.Key Responsibilities: Contract Exchange Coordination: Facilitate the contract exchange process, ensuring all necessary documents are prepared and submitted on time. Settlement Process Management: Coordinate and oversee the settlement process, working closely with solicitors, buyers, and sellers to ensure a timely and successful completion. Contract Process Acceleration: Identify opportunities to streamline and expedite the contract process, minimizing delays and ensuring a positive customer experience. Customer Meeting Attendance: Attend all customer meetings related to the contract, providing expert guidance and addressing any concerns or questions. Post-EOI Support: Manage all stages of the contract process after the Expression of Interest (EOI) is collected, providing ongoing support and assistance. Legal Assistance: Collaborate with Australian legal firms, specifically in property conveyancing, to ensure compliance with legal requirements and address any legal issues that may arise. Market Expertise: Demonstrate a deep understanding of the Australian property market, including trends, regulations, and best practices. Customer Focus: Prioritize customer satisfaction by providing exceptional service, building strong relationships, and addressing customer needs promptly. Effective Communication: Communicate clearly and effectively with all stakeholders, including customers, solicitors, and internal team members. RequirementsRequired Skills and Experience: Strong understanding of the Australian property market and legal processes Experience working with Australian legal firms, particularly in property conveyancing Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to build and maintain strong customer relationships Problem-solving and negotiation skills Proficiency in relevant software applications (e.g., property management systems, BenefitsBenefits Competitive compensation package Opportunity to work in a dynamic and fast-paced industry Potential for long-term employment Flexible work arrangements If you are a highly motivated and customer-focused individual with experience in the real estate/property sector, consider applying for this Customer Success Specialist (Contract) position.