Customer Supply Administrator

Department: EMEALocation: Head Office, LondonDescriptionWorking within our Commercial team and reporting to the Customer Supply Executive, we have created a brand new role to support our growth! The Customer Supply Administrator plays a key role in supporting the commercial team to deliver smooth operations and excellent retailer management. The role ensures the retailer data, processes and communications are managed efficiently. This is a full time, permanent position, 37.5 hours per week, Hybrid role, based three days per week from our London (Baker Street) head office.What Will You Do?Inventory Management & Reporting:Own all new line form submissions and SKU set-ups across retailer portals, ensuring timely completion aligned to launch and promotional windows per retailer. Maintain retailer assortments (including Boots Joiner & Leaver forms), ensuring up-to-date listings and discontinuations.Support with administrative updates to drive insights across the commercial team.Support with tracking monthly performance metrics. Support Commercial team in preparation for quarterly in-store range reviews with retailers, to optimise on-shelf productivity.Logistics & Fulfilment Coordination:Coordinate order fulfilment and delivery with internal warehouse and external partners to meet SLAs.Manage FOC (samples & GWP) stock and distribution to commercial and retail field team. Relationship & Stakeholder Management:Build strong working relationships with Retailer supply and merchandising teams.Partner closely with internal stakeholders, including Retail Field, Operations, Demand Planning and Marketing to deliver right-first-time execution.Proactively communicate status updates, risks, and improvements to Commercial team and other relevant stakeholders.What we are looking for:Strong Excel and analytical skills: able to take ownership of large data sets, trackers, and interpret this data.Problem solving skills: able to apply a sense of urgency and method in working through problems.Ownership: adopts accountability and seeing things through, ties lose ends together.Detail-oriented: able to spot risk and remedy inaccuracyStrong communicator and team collaborator able to work cross functionally.Continuous improvement mindset: able to identify process improvements, blockers, and inefficiencies, bringing forward suggestions to improve.Collaboration: works as a glue person in the team to maintain smooth operations, being flexible to support the wider team, understand pain points and offer a helping hand.What we offer you!*Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and moreGenerous Holiday Allowance, increasing with length of serviceCompany Pension SchemeHealthcare Cash Plan (with Dental)Private Medical InsuranceEmployee Assistance Programme for all Associates and their familiesCycle to Work Scheme, Season Ticket Loan, Length of Service AwardsMuch, much more!*Some benefit eligibility is based on length of service or contract type