Customer Support Advisor with Dutch & English

Hungry for a challenge?That's good, because at Just Eat Takeaway.com (JET) we have plenty of opportunities, or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our technology ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries around the world.Our mission? To enable every food moment around the world, whether it's through customer service, programming, or couriers.All About The RoleAs a Customer Service Advisor with Dutch, you'll be working shifts between 09:00 - 01:30 and responsible for answering client and restaurant queries via phone, chat, and email. You’ll help find solutions to a range of issues—from delayed orders to restaurant requests—and communicate them in a clear and friendly way. You will be their first point of contact and represent Takeaway.comAs part of this varied role, we’re also counting on you to:Communicate with customers and partners using email, chat and phoneAnswer customer queries in a timely and professional mannerUpdate information about restaurants in our system, e.g. opening hours, menus, etc.Resolve order-related issues and ensure timely order confirmationCollaborate with your teammates to ensure high-level customer satisfactionCan you deliver...Here’s what we’re looking for from our Customer Service Advisor with Dutch:C1 written skills in Dutch, good command of EnglishPassionate about delivering service excellence and achieving satisfactionCompetent PC user with the ability to multitask/toggle between multiple systems Effective communicator (written & verbal) with an eye for detail and a resilient approachEmbraces ownership and accountabilityGreat teammate, willing to share and adopt ideas and best practices with professionalism and respectExperience in a customer-facing role is a plusHere is our offerHere at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading food delivery companies. By providing a creative, dynamic, and innovative environment, we empower our people and give them the ingredients for success.Like the perfect food pairing, we think your skills and these great rewards belong together.Competitive salary25 vacation daysLong-term job security with a permanent contract2 weeks of fully paid training to set you up for successThe opportunity to work in a fast-growing global company with many career possibilitiesA friendly and supportive work environment in our Sofia officeA multinational environment with strong ties to Western corporate culturesHybrid or remote working model Flexible shifts & taxi vouchers for late shiftsFull- and part-time work: 8-, 6-, 4-hour daily shifts.Full-time work Monday to Sunday, 9:00 a.m. to 02:00 a.m., in shiftsPremium health insurance with dental coverageFantastic team & company eventsA budget for ordering lunches with our local brandFree coffee drinks and fruit in the officeOpportunity for Multisport & Coolfit card, subsidized by the employerEmployee Assistance Program with access to individual therapy sessions with psychologistsEmployee referral bonusesInternal learning and development portals with many training opportunitiesDiversity, inclusion, & belonging.No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.