Solutions Consultant with Slovak or Czech in Sofia (Bulgaria)

We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Bulgaria included. You will be signing the contract directly with the Bulgarian employer.Location: Sofia, Bulgaria (Onsite)Employment type: Full-time, onsiteSchedule: 10:00–18:00, Monday–Sunday (rotational)Languages: Slovak or Czech + EnglishSalary: 2,400 BGN/month + monthly housing allowanceAbout the role:As a Solutions Consultant, you’ll support users of popular digital products and online services. Your day will involve guiding customers through non-technical issues, providing clear explanations, and ensuring a smooth and positive experience across phone, email, and chat.What You’ll Be Doing:Supporting customers with questions about digital services and online productsHandling inquiries via phone, chat and email while keeping satisfaction highUsing CRM systems and internal tools to manage cases efficientlyFollowing established guidelines and service proceduresMeeting targets related to quality, response times, and resolution ratesCooperating with your team, sharing knowledge, and contributing to improvementsTaking part in ongoing learning to stay up to date with product updatesWhat Makes You a Great Fit:Fluent Slovak or Czech (minimum C1 level)English at a minimum B2 levelA people-oriented approach and great communication styleAbility to follow structured instructions and workflowsActive listening skills and a positive attitudeQuick learner who can adapt to new tools and informationMotivation to help customers and deliver a great experienceWhat We Offer:Full-time contractSalary: 2,400 BGN gross/monthRelocation package if you are moving from abroad (Meeting at the airport, Air tickets up to 150 euros; Up to 21 days in a hotel or apartment)Fully paid training from day oneOngoing learning, coaching and developmentStable, long-term career growth opportunitiesNote: EU citizenship or full working rights are required!!To apply, please send your CV including your full name, phone number, and personal email address. You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.