Customer Support Agent

Job Highlights:Contract type: Independent ContractorSchedule: 10 AM to 5:30 PM Central Time with 30 mins unpaid break 7 hrs per day (35 hrs per week)Rate: Up to Php223 per hour approximately PHP38,570 per month (to be paid on the selected candidate's local currency)Client Overview:Join a dynamic and rapidly growing online vitamin business dedicated to providing top-quality products to customers across Australia. As the demand for their products continues to rise, they are seeking a passionate Customer Support Specialist to deliver outstanding support across various channels. If you thrive on helping customers and want to contribute to the success of an exciting ecommerce company, this opportunity is for you!Job Description:As a Customer Support Specialist, you will be the face and voice of our business, handling live chat, social media, emails, orders, refunds, and other customer needs. Your primary goal is to cultivate raving fans by providing empathetic, thoughtful, and prompt support. If you possess exceptional written English skills, enjoy problem-solving, and are committed to wowing customers every day, we invite you to be a part of our team.Responsibilities:Respond promptly to live chat questions and inquiries from customers visiting the websiteAnswer customer emails with a thoughtful and timely approachMonitor social media channels, especially Facebook; delete inappropriate comments and respond appropriately to customer queriesProcess orders, refunds, and address various customer requests in a timely and efficient mannerRequirementsStrong written and verbal English skillsEmpathetic communication style with a genuine desire to help customersAbility to multitask across various channels and efficiently manage a high volume of inquiriesPassion for delivering exceptional support and creating happy customersBenefitsIndependent Contractor Perks:HMO Coverage for eligible locationsPermanent Work from homeImmediate HiringSteady Freelance jobReminder:Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.ZR_28826_JOB