Job Description
Sofia Stars is growing tremendously, and we continue to conquer new countries!Role in a nutshell:Now we're looking for a German & English speaking Customer Support Agent to join our team and make his own contribution to our products.📍 Please note: This is a full-time, office-based position that requires your full presence at our Sofia office. Remote or hybrid work arrangements are not available for this role.✅ Responsibilities:✔️ Providing support in German by email and Live chats;✔️ Processing with great attention to details and content;✔️ Identifying clients' needs and proactively proposing solutions;✔️ Focusing on customer expectations and satisfaction;✔️ Working closely with our team to improve and establish the necessary processes.✅ Qualifications:✔️ Proficiency in German and English, both written and spoken;✔️ Proactive person with good support/sales skills;✔️ Strong communication and negotiation skills;✔️ Attention to detail;✔️ Previous experience as a support agent will be considered an advantage.✅ Why Sofia Stars?💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups)💸 Competitive salary and attractive bonus scheme🌍 Working in a dynamic International company🎁 Birthday celebration present🚀 Ability for career and professional growth within the company🏋️ ♂️ Sportscard (Multisport) - partly covered & team-building events and activities🌞 Sunny, spacious office💒 Wedding gift👶 Gift for newborns🌴 Time for proper rest and 20 working days of Annual Vacation, maternity leave support🥐🍎 Food vouchers, breakfast, fruits, and snacks available in the office
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