Customer Support Agent (Italian speakers) | Courier & Delivery Services

We are seeking a dedicated and customer-focused Customer Support Agent to support our client, a leading global logistics and courier services company. In this role, you will assist customers with inquiries related to shipments, delivery statuses, service options, billing and general support. The ideal candidate is fluent in Italian, solution-oriented, communicates clearly and consistently provides an excellent customer experience.Key ResponsibilitiesRespond to customer inquiries via phone, email and chat in a timely and professional mannerProvide accurate information regarding shipment tracking, delivery timelines and available service optionsAssist customers with creating shipping labels, claims, returns and redelivery requestsInvestigate and resolve issues related to lost, delayed, or damaged shipmentsEscalate complex cases to relevant internal departments when neededMaintain up-to-date knowledge of the client's logistics services, policies and proceduresDocument customer interactions accurately in the CRM systemEnsure high levels of customer satisfaction through effective support and problem resolutionFollow quality standards and compliance guidelinesRequirementsFluent in Italian & Advanced in EnglishPrevious experience in customer service, call center, or logistics/shipping support preferredStrong communication skills, both written and verbalStrong problem-solving skills and attention to detailComfortable using computers, CRM tools and shipment-tracking systemsAbility to multitask and manage high inquiry volumesFlexibility to work in shifts (if applicable)BenefitsCompetitive salary and performance-based incentivesComprehensive training on logistics products, tools, and processesOpportunities for professional growth within a global organizationA supportive and collaborative team environmentFlexible working hours and the option for remote work all over Greece Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates.