Customer Support Agent

Job Title: Customer Support AgentLocation: Addis Ababa, EthiopiaReports to: Director of OperationsSalary: ETB 18,000 GrossJob Summary:The Customer Support Agent is responsible for ensuring seamless operations and excellent customer experiences. This role combines customer support, operational coordination, and sales engagement with partner hospitals and labs. The ideal candidate is highly organized, proactive, and customer-focused, ensuring timely deliveries, customer satisfaction, and business growth.Key Responsibilities:1. Customer Support:Serve as the primary point of contact for customer inquiries, complaints, and feedback.Resolve customer issues promptly and professionally.Monitor customer satisfaction and implement strategies to improve the customer experience.2. Operations Coordination:Coordinate and monitor rider activities to ensure timely deliveries to customers.Ensure compliance with operational standards and protocols.Track performance metrics and provide regular updates to management.Identify operational challenges and propose solutions to improve efficiency.3. Sales & Partner Engagement:Build and maintain relationships with hospitals and labs in Addis Ababa.Promote LifeBank services to potential partners and drive adoption.Collaborate with partner institutions to increase utilization of services.Support marketing initiatives to boost awareness and customer acquisition.Qualifications & Skills:Bachelor’s degree in Business, Operations, or a related field.Proven experience in customer support, operations, or sales coordination.Strong interpersonal and communication skills.Ability to multitask, prioritize, and work under pressure.Knowledge of the healthcare sector is an advantage.Proficient in Google Workspace and basic data reporting.Competencies:Customer-focused mindset with problem-solving skills.Strong organizational and planning abilities.Ability to work independently and collaboratively.High attention to detail and accountability.Benefits:Competitive salary package.Opportunity to work in a fast-paced, high-impact healthcare environment.Professional growth and development opportunities.To apply for this position, kindly send your CVs or resume to team@lifebank.ng