Customer Support Agent

About MindlyMindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article.Together with our Customer Support Team Lead Anastasiia, we are looking for a Customer Support Representative who will help Mindly clients with a variety of requests 💫Why is this interesting?You’ll join the fastest-growing and #1 product in its niche;You’ll have a direct impact on the product and user experience — we truly value your feedback, so your input will directly shape our results and product;No night shifts or calls (all communication is written);You’ll work with a team of professionals you can learn from and grow with;High level of autonomy. About YouExperience in Customer Support, Customer Success, or similar roles;Native-level Ukrainian and B1+ English proficiency;Empathy and the ability to build trusting relationships with users;Initiative in solving not only current customer issues but also preventing potential ones;Curiosity and a love for tackling non-trivial challenges. Your future responsibilitiesProvide timely, empathetic, and personalized support to platform users (mainly clients);Handle requests related to accounts, subscriptions, refunds, and various technical issues;Ensure a positive user experience while resolving their inquiries;Turn user feedback into valuable insights for other teams, directly influencing the product. How we workWe work remotely, but we also have offices in Ukraine (Kyiv, Lviv, Vinnytsia) and Poland (Warsaw), so you can mix remote and office work if you wish. Ideally, you’re in the CET or EET time zone.How we restWe offer 20 paid vacation days, national holidays off, and free therapy sessions with any of our psychologists — for you and your partner. We’re also very flexible with days off :)What we offerA fast-growing product company where you’re part of our success;Competitive salary;A strong team of A-players. Selection processScreening interviewTest assignmentInterview with the Customer Support Team LeadFinal interview with co-foundersOffer 🎉Our valuesHonesty and openness: always tell the truth, no matter what;Empathy and understanding: treat others as you want to be treated. 💙If you want to be part of a team that creates a valuable product changing the lives of millions of people — you definitely should join us 🙂