Customer Support Analyst

As a Client Support Analyst , you will have the opportunity to analyze complex software issues, engage with the worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. Our client will rely on YOU to listen to and empathize with their customers and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.Role: Customer Support AnalystLocation: Baguio City, PhilippinesJob Type: Full-Time Responsibilities:Responds to inbound requests from all channels (phone, portal and/or chat) within prescribed service levelsIdentifies, assesses, and resolves all new and existing concernsMonitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfactionQualifications:Previous experience in customer service, technical support experience preferredBachelor’s degree or equivalent work experienceCustomer focus and a passion for supportCreative and curious troubleshooterStrong organization and time management skillsAptitude for technology Professional communication skillsCultural Fit:Customer focused, with a passion for supportCreative and curious trouble-shooterActs with integrity, honesty, tolerance and inclusionAction-oriented and responsiveTakes initiative and follows through with efficiencyKeeps commitments with enthusiasmConstantly strives to amazeEmbraces change and knows how to celebrate wins and enjoy the journeyWe are an Equal Opportunity Employer