Customer Support Coordinator

Our client, a well-established family-owned business based in Doncaster, is seeking a Customer Support Coordinator to join their growing team.The Sales Support and Customer Service departments are the true engine room of the business, handling day-to-day technical and commercial interactions with customers to an exceptional standard, the driving force behind the company's outstanding reputation and glowing customer reviews.In this role, you'll act as a key point of contact for customers, providing quotes, technical support and problem resolution in a professional and efficient manner. You'll take ownership of enquiries, and deliver accurate, timely solutions, all while maintaining a positive and customer-focused approach.The position is fast-paced and varied, requiring strong technical understanding, excellent communication skills, and the ability to think critically and quote effectively. Your meticulous attention to detail and ability to balance customer satisfaction with commercial awareness will make you an invaluable part of the team.Responsibilities:Responding to incoming sales enquiries over email or the phoneSupporting customers on their requirements to ensure they are ordering the right product for their needsResponding to bespoke orders in terms of materials needed etc Problem solving if there are delays or issuesProactive resolution of stock or delivery issues before the customer is awareRequirementsInternal Sales, Customer Service or Admin Support experienceMust be technically minded Experience in providing quotes High emotional intelligence to work well in a close-knit team and delight customersAttention-to-detail and real ownership of everything you doAbility to work at a quick pace in a dynamic environmentGreat initiative and problem-solving skillsCommercial awareness with a genuine concern about the success of the businessGood communication skills with a clear telephone mannerExcellent IT literacy with ability to learn new systems quicklyOn time and reliable attendance at workBenefitsSalary- £35,000Profit related bonusMonday- Friday 8am- 4.30pmIND25