Customer Support Engineer

Job Title: CustomerSupport SpecialistLocation: Onsite (Night shift)Employment Type: Full-TimPackage : 100-110kWhile working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call.The key responsibilities will include the following:• Responding to all the incoming emails• Should have knowledge of online calendars and scheduling (e.g. Google Calendar)• Technically sound Maintain and update the customer information in Hubspot database• Proficient with CRM management• Have a thorough understanding of products, pricing and competition• Prepare customer spreadsheets and keep online records• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.Skills:Want to join the happy squad? All you need to have is that keen eyes for the micro details & Nodeus is the right place for you!• A strong command on English language• Fluent in verbal and written communication• Excellent time management skills• Technically sound• Knowledge of online calendars and scheduling (e.g. Google Calendar)• Proficient in Microsoft Office Suite (Particularly Excel) , Google Suite and Hubspot (Preferred)• 1+ years of experience in customer centric rolesHours: Work hours will be between 6 pm to 3 am (Mon-Fri), Pakistan time