Customer Support Executive - Shanghai, China

About The RoleThe Customer Support Executive will manage customer contracts, billing & payments, taxation support as well as assistance on administrative work and Sales team. This role will work on building and improving invoicing and taxation flows, etc., and further support to accelerate our business development.Duties & ResponsibilitiesData administrationTrack and manage contracts and sales recordsRemind and Follow-up Sales team the expiration date of each contractContract preparing, amendments and follow-upClearly understand the content and terms of each contract of the clientPrepare & send contract renewal invoices to customer (Contract Renewal & other optional features usage)Invoice & Payment operationsInvoice processing for China market clientsAccount reconciliation and check paymentLiaising with internal staff & external customers on invoicing and issuing FapiaoFollow up with customers on overdue payment promptlyProvide update AR collected & AR overdue and communicate with stakeholders and head officeClarify the process of overseas payment transactionsContact suppliers for getting required information when it’s neededEstablish active communication between suppliers and our operation teamOthersComplete administrative & tasks to assist sales / operation teamFile the information of companies we cooperate with, filing letters & Bank statements etc.Ad hoc duties pertaining to the aboveQualifications & Experiencemore than 1+ years experiences of accounting or sales support (AR; billing, quotation / Fapiao creation, order-related work, contract preparation etc.) in the SaaS industry or restaurant or hotelDocumentation Skill-set, Proficiency at Excel (VLOOKUP, Pivot Table, etc.) and other office software skillsStrength in chasing / managing account receivables (invoicing process, payment cycle with customer)Governmental knowledge, follow-upsLanguage SkillsChinese Native LanguageFluent English verbal & written communication skillsConditions & Work EnvironmentPosition Type: Full time (Probation : 3 months)Salary : Depending on the candidate's skillset, experienceWorking hours: 9:00〜18:00Holidays: Saturday, Sunday and China's national holidaysLocationLinGang office, Shanghai (China)(Nearest Metro Station : Dishui Lake Station)