Customer Support Executive

In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working environment, here is a position for you!Here is what you can achieve with us:Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam, ThailandBe part of the LittleLives Team that supports your personal and professional growthEnjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the companyAn opportunity to collaborate with various teams in the company and learn about the different aspects of running a businessWhat you will be doing:As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdeskUpdate the website’s Frequently Asked Questions (FAQ) pageBe a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancementsSupporting onboarding training, either by facilitating sessions or assisting as a trainer aide (travel expected)Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. You will be amazed by what you can achieve with us!RequirementsExceptional communications skills in both English and Chinese!Organised and has a knack at keeping things clear and in orderYou are patient and have imaginative ways to disseminate information to any groupYou possess an eye for detail and is eager to master intricate systemsYou are driven and work hard to achieve small successes every single dayPrior experience in early childhood or customer support will be a wonderful bonus!If you say yes to these points, apply away!