Customer Support Executive

Primary Responsibility • Manage customer interactions at call centre effectively adhering to the guidelines & SOP and C-Sat scores. • Monitor & review call centre operations ensuring service levels adherence.• Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points.• Co-ordinate with regional SPOCs in resolving customer complaints.• Engage with readers and resolve escalations as per the process timelines.• Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables.• Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues.Qualification - Any Degree ( Regular )Experience - 3 to 6 Years