Customer Support (live-chat)

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make techworld easy - one customer at a time.As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.Your Day-to-DaySupport NordVPN customers via live-chat. No phone calls over here! Troubleshoot tech issues and help with billing inquiries. Make customers happy by resolving their concernsTurn users into fans through top-notch supportBring empathy, patience, and a positive vibe to every interactionWhat We Expect From YouFluency in English. Basic know-how of Windows/MacOSConfidence in multitasking and providing technical supportA calm, customer-first mindset - even under pressurePositive, proactive, and motivated attitude. Ability to work rotating day and evening shifts full-timeAbility to come to our office in Lviv once every couple of monthsWhat You Will Take From UsSmooth start in tech with onboarding & mentorshipWork with world-known products & smart toolsFlexible shifts for studentsPossibility to work remotelyClear growth path - move into Product, AI, Marketing & moreFun team, regular events & team building activitiesSalary from $750/month (plus performance bonus up to $300 /month) + annual salary reviewsHealth insurance & plenty of extra perksWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.