Customer Support Manager

Company DescriptionAbout UsBeloform Craft is a forward-thinking company dedicated to delivering refined solutions, exceptional client partnerships, and seamless operational excellence. We prioritize innovation, communication, and a commitment to quality in every project we oversee. As we continue to grow, we are seeking a professional who can strengthen client relationships, support our internal teams, and contribute to our long-term success.Job DescriptionJob DescriptionWe are seeking a detail-oriented and proactive Customer Support Manager to oversee daily support activities and ensure high-quality service delivery. This role requires strong leadership skills, exceptional communication, and the ability to optimize customer support processes. You will guide a team of support representatives, develop best-practice procedures, and maintain a customer-centric approach across all interactions.ResponsibilitiesLead and oversee the customer support team to achieve service excellence.Develop and implement support strategies, workflows, and quality standards.Monitor performance metrics and provide actionable feedback for improvement.Handle escalated customer inquiries with professionalism and efficiency.Collaborate with cross-functional teams to enhance the overall customer journey.Identify opportunities to improve processes, tools, and customer satisfaction.Ensure all support activities align with company goals and service commitments.QualificationsQualificationsStrong leadership and team-management abilities.Excellent verbal and written communication skills.Ability to resolve issues with a solution-focused, customer-centric mindset.Strong organizational and analytical skills.Ability to manage multiple priorities in a fast-paced environment.High attention to detail and commitment to service quality.BenefitsAdditional InformationCompetitive salary: $52,000–$56,000 per year.Professional growth and development opportunities.Supportive and collaborative work environment.Opportunity to contribute to a dynamic and expanding organization.Full-time position with long-term stability.