Customer Support Manager

Customer Support Manager – (Germany)Location: Germany (Nationwide) - Hybrid (home-based with 25% travel)Salary: €80,000–€85,000 + up to 20% bonus + car allowance/company carType: Full-Time, PermanentWe’re partnered with a global communications provider delivering secure, mission-critical systems for defence and enterprise customers across Europe.They’re seeking an experienced Customer Support Manager to oversee service delivery and customer satisfaction for major defence accounts. This is a key post-sales role managing support contracts, performance, and renewals, ideal for someone with a radio communications background who thrives in a customer-facing environment.What’s on OfferCompetitive €80,000–€85,000 salary + up to 20% performance bonus.Hybrid flexibility – home-based with approx. 25% travel.Company car or transport allowance.Opportunity to play a key role in high-impact defence communication programs.What You’ll BringProven experience in customer support, service delivery, or account management.Strong background in RF or radio communications (Motorola, TETRA, DMR, LTE).Fluent German and English (written and spoken).Based in Germany (Berlin preferred) and eligible for security clearance.Excellent communication and stakeholder management skills.Key ResponsibilitiesAct as the primary point of contact for post-sales support and service delivery.Manage warranty, hotline, and field service programs for assigned accounts.Build strong, trusted relationships with customers and stakeholders.Partner with sales teams to support renewals and account growth.Travel to customer sites across Germany and occasionally Europe (approx. 25%).