Customer Support Officer

Company Description Kotluy provides a SaaS All-in-one Financial Management Platform designed to help individuals and MSMEs learn financial literacy, set financial goals, and properly budget. The platform also assists in tracking personal and business financial transactions, enabling users to make more informed financial decisions. Role Description This is a full-time on-site role for a Customer Support Officer located in Phnom Penh, Cambodia. The Customer Support Officer will be responsible for providing customer service, technical support, and ensuring customer satisfaction. Daily tasks will include assisting customers with their inquiries, resolving issues, and offering solutions to ensure a high level of customer satisfaction. Qualifications Customer Support and Customer Service skillsCustomer Satisfaction skillsAnalytical SkillsTechnical Support skillsExcellent communication and interpersonal skillsAbility to work in a fast-paced environmentPrevious experience in a customer support role is an advantageBachelor's degree in a related field is preferred