Customer Support Representative (English, part-time)

About the companyPlayrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.Team, about the roleCome and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.By joining us, you’ll have the opportunity to help and support players in games enjoyed by millions of people around the world.The schedule is part-time — 20 hours per week, from 10:00 p.m. to 2:00 a.m. (Ireland time).TasksBeing a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)Engaging with a global player base, offering technical advice and assistanceIdentifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutionsUsing your research skills to come up with solutions and enhance our support servicesRequirementsExperience in customer supportExcellent communication skills in English, both verbal and writtenA knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertiseExperience playing mobile games is preferredOur PerksCaring for health and well-beingWe provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.Professional development and educationWe pay for participation in specialized conferences and courses and hold our own internal conferences.We offer discounts on English language courses and courses for the languages of the countries in which the company operates.Events and merchWe regularly hold offline events like team meetings, big corporate parties, and informal office parties.We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.Work FormatRemoteBy submitting a response to our vacancy, you acknowledge and accept that your personal data collected during interview process at Playrix will be processed in accordance with our Privacy Notice.You can send a request regarding your personal data at job@playrix.com.If you have not received a response within 7 days, your application has not been selected for further consideration. Our team thanks you for the time you have dedicated to our company.