Front of House Duty Manager

The 5* Powerscourt Hotel, Resort, and Spa have a vacancy in their Front Office department for a Duty Manager. This role offers a competitive pay rate, ongoing training, and complimentary transport to and from Bray Dart Station.About Powerscourt Hotel Resort & Spa:Powerscourt Hotel Resort & Spa is an award-winning five-star property nestled in the foothills of the Wicklow mountains on the world-famous Powerscourt Estate, whose gardens were voted the third most beautiful gardens in the world by National Geographic. At Powerscourt Hotel, our vision is to create extraordinary experiences for our guests with our exceptionally talented people. We provide a comprehensive training programme relevant to your new role and our business. We form part of the MHL Hotel Collection, a renowned portfolio of well-known, high-profile Hotel’s throughout Ireland and operate under the Marriott International Autograph Collection.About the position:A duty manager is responsible for ensuring that we provide the highest level of guest service and ensuring that standards are maintained for all Receptionists in Front of House. Responsible for the day-to-day operations of Reception with a primary focus on the overall operation of Reception. Supervise, train, and inspect the performance of assigned all FOH personnel, ensuring that all procedures are completed to the Hotel’s standards. Assist where necessary to ensure optimum service to guests. Ideal candidate will possess:To ensure high levels of customer service and standards are delivered consistently at Reception while supporting the Management of the Front of House team daily.To oversee day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases.Good Opera System knowledge essential.Excellent verbal communication, and the ability to convey information clearly and effectively.Strong leadership abilities and initiative.Great interpersonal skills and customer service.Quick decision-making and problem-solving abilities.Excellent time management.Responsible, goal oriented and organized.Strong attention to detail and ability to multitask.Confident, proactive, and willing to take on challenges.Great listening skills and able to take direction from individuals in higher-level positions.Provide regular feedback to the Front of House Manager on staff performance. Ensure employee discipline and relations are well maintained during your shift in accordance with hotel policy.Review with the Front of House Manager, all SOPs relating to the Front of House operation of the Powerscourt HotelDuties delegated by the Front of House Manager and Assistant Front of House Managers are to be effectively carried-out within the given time.Demonstrate effective leadership skills, leading by example regarding presentation, customer care, commitment, and professionalism.Manage the Reception desks during your shift, always ensuring a senior presence.Take an active part in managing the accounting side of the Front of House operation. This includes house limit checks, credit card authorization, following correct procedures regarding city ledger accounts, petty cash, and adjustments. Ensure dissatisfied guests are well dealt with ensuring as far as possible that they leave with a favorable impression of Powerscourt Hotel, and when the hotel complaints policy has been accurately followed.Why join our team:Competitive Salary Additional leave in line with service after two years of serviceMonthly contribution towards employee’s Health and Wellbeing after two years of serviceComplimentary employee bus service to and from Bray Dart station dailyLearning and Development with opportunities for career progressionEmployee Hotel Discounts for Marriott and MHL hotels.Complimentary Car ParkingMeals while on dutyEmployee Recognition AwardsUniform provided and laundered