Customer Support Representative (Sydney, Australia | Onsite)

✨ Join the tech company that gives 100% of profits to charity.At Humanitix, every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world’s biggest problems.Since 2016, we’ve donated A$16.5 million from booking-fee profits — and we’re not stopping there.We’re now looking for a Customer Support Representative to join our Sydney-based Customer Success (CS) Team — the humans behind our event hosts’ happiness.📍 Full-time | Sydney, The Rocks (Onsite; 1 day WFH) 🕐 Long-term working rights in Australia requiredWhat You’ll Do🎟️ Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video.💻 Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.🤝 Collaborate with product & engineering to surface bugs, trends, and feature ideas.🧭 Create and update help-centre articles and FAQs to make life easier for users.🌈 Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way).🎉 Help build a fun, inclusive team culture where everyone can be themselves.About YouYou’ll thrive here if you’re empathetic, tech-curious, and love helping people succeed.✅ 1+ year of customer-facing experience (support, success, or similar)✅ Tech-savvy instincts — quick to learn new tools & troubleshoot issues✅ Excellent written & verbal communication — you make complex things simple✅ Calm under pressure, patient, and able to de-escalate tricky situations✅ Curious, proactive, and collaborative — a genuine people personBonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it’s not required.Why You’ll Love Working HereAt Humanitix, your work directly funds education, equality and other impactful projects worldwide.💰 Competitive salary (A$65–70K + Super + tax-effective salary packaging*)🌆 Office in The Rocks, Sydney🧭 Supportive, non-hierarchical culture — your ideas matter🎊 Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)*Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for-profit equivalent salary to receive the same after-tax income would be approximately $73,700-$78,700 at a normal business.Our Values💪 Show up – Go all-in for our customers and each other because we care.⚡ Be bold – Think independently, take smart risks, and share your ideas.🎨 Keep it weird – Bring your authentic self — shoes optional.🌎 The world is not f*cked – Choose optimism. Create progress. Be humane.🏡 This is our second home – We look after each other and take pride in the place we build together.Ready to Apply?Send us your resume + short cover letter telling us:Why this role excites you 💫What impact means to you 🌍What makes you you (we love weird) 🎉We make hiring decisions based on your skills, experience, and passion — not just job titles. Please include your pronouns and any accessibility needs for the interview process.