Customer Support Representative

About The PositionSeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC.We are hiring for a Customer Support Representative to join our team. This role will report into our Customer Support Manager and will be full time based out of our Bangkok office.Responsibilities Will IncludeAssist with administrative and operational tasks, including data entry, documentation, and updating customer records.Handle small priority issues and requests from users of the SeatOS platform, ensuring timely and accurate resolution under the guidance of senior team members.Support the onboarding process for new customers by assisting with data entry and setup tasks, collaborating with other departments to ensure accuracy.Shadow senior customer support staff to learn about the SeatOS platform and customer service procedures.Contribute to maintaining and updating training materials and knowledge base resources to improve customer support efficiency.Participate in team meetings and training sessions to continuously develop knowledge of the SeatOS platform.Assist in responding to customer inquiries via email, chat, and phone, providing support under supervision.RequirementsFluent in Thai, with very good written and verbal communication in English will be required for this role. Experience in customer service and support roles is preferred for this role. Strong analytical and problem-solving skills with the ability to work independently.Ability to multitask on a number of different cases and tasks whilst adhering to the SLAs of the department.A high level of working proficiency with software tools such as Zendesk, Jira, Google Docs is a must.