Customer Support Representative with French for EV Charging Company - Late and Night shifts

Job Title:Customer Support Representative with French for EV Charging Company - Late and Night shiftsJob DescriptionWe are growing!Our client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.Want to work on flexible shifts? Not a problem!Our lines are open from 3:00 PM until 6:00 AM and we offer a variety of different shifts to help you strike an excellent work-life balance!Your typical day:As a representative of the company, you will be expected to deliver high-quality customer service by phone. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.What you need to have is:Fluency in French and English, both written and verbalExcellent communication and customer handling skillsWork experience in a customer service center is an advantageSolid computer skills (MS Office, use of internet, e-mail and web-based applications)Interest in technology and desire to learn new skills.Be organized, have problem-solving and analytical skills Be available to work on flexible shifts 24/7 (including weekends and night shifts)Team player with a great attitudeHigh school educationWhat do you get from us?Competitive salaryAdditional pay for night shiftsVirtual training and Work from Home optionsA bright, modern and exciting place to work, with excellent staff facilitiesMedical plan fully covered by the companyTransportation allowance and Life insuranceVarious career development opportunitiesAnnual reward and recognition eventsHoliday payTeam and Concentrix eventsExperience The Power Of a Game-changing CareerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0aLocation:BGR Work-at-HomeLanguage Requirements:FrenchTime Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1572494