Customer Support Specialist - Guatemala

About the role:At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service.We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.What You'll do (Responsibilities):Communication with our B2C customers to handle and resolve queries within SLAsEscalate and liaise with our teams internally to investigate issues and to find a resolutionDevelop subject matter expertise in all areas of B2C (products, systems & processes) at Paysend and ultimately put our customers at the heart of every decisionContinuous Improvement - identify trending issues and escalate concerns accordinglyContinuous Improvement - reviewing current processes, templates and internal systems and making suggestions on improvements that would enhance the customer experience or help them to self-serveWhat You'll Need To Be Successful In This Role: Experience working in a CS environment, preferably B2CStrong communication skills with sound decision-making skillsWillingness to take ownership of tasks & investigations and own the outcomeSelf-motivated with strong organisational skills and a methodical approach to problem-solvingStrong interpersonal skills to communicate with internal and external stakeholdersAbility to work in a pressurised environment with varying deadlines and prioritiesAnalytical - look for trends in issues and take corrective actions to reduce or eliminate theseAbility to work both independently and as part of a teamDesired skills/experience would include:Knowledge of general operations within financial services/FinTechWorking in a Financial Services or FinTech companyWorking knowledge of Zendesk (or similar CRM)Understanding, or awareness of KYC and/or AMLWhy Join Paysend?Make a Global Impact: Directly impact millions of users worldwideAccelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunitiesThrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and moreEmbrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possibleEnjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements