Collections Assistant

ObjectiveSupport the daily operations of the Collections Department by ensuring accurate follow-up on outstanding accounts, maintaining updated customer records, and assisting in the timely recovery of payments. This role contributes directly to a healthy cash flow and provides essential administrative and operational support to the collections team.Key ResponsibilitiesMonitor customer accounts and follow up on overdue invoices through phone calls, emails, and system alerts.Assist in tracking payment commitments, verifying receipts, and updating account information in the system.Prepare and send account statements, payment reminders, and supporting documentation to clients.Investigate and help resolve basic discrepancies in billing, credits, or payments.Maintain organized digital and physical records for collections documentation, account files, and correspondence.Support the team in preparing weekly and monthly reports related to aging, outstanding balances, and collection progress.Collaborate with billing, customer service, and finance departments to ensure accurate and timely information flow.Provide administrative support during audits, reconciliations, or special projects assigned by the Collections Supervisor.Contribute to maintaining positive client relationships through clear, courteous, and professional communication.RequirementsTechnical degree or university studies in Business Administration, Accounting, Finance, or a related field.Previous experience in collections, customer service, or administrative roles (preferred but not mandatory).Strong organizational skills with high attention to detail and accuracy.Good verbal and written communication skills, with the ability to manage customer interactions effectively.Proficiency in Microsoft Office (especially Excel); familiarity with ERP or accounting systems is an advantage.Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.Positive attitude, willingness to learn, and strong sense of responsibility.