Customer Support Specialist

Customer Support SpecialistWe’re partnering with a global data and technology company that provides real-time insights powering some of the world’s most dynamic industries. They’re looking for a Customer Support Specialist to join their growing customer engagement team, helping clients get the most from a suite of complex data products and services.This is an opportunity to work at the intersection of data, technology, and customer experience, where every interaction helps shape smarter, more connected solutions.The role:Respond to customer queries and technical issues, delivering accurate and timely supportInvestigate and troubleshoot data or product-related challenges, ensuring clear communication throughout the processUse tools such as Salesforce, JIRA, or ServiceNow to track cases, document solutions, and share insightsCollaborate with commercial, data, and product teams to resolve issues and improve service qualitySupport process improvements through proactive feedback and detailed issue documentationHandle incident reporting and escalation with accuracy and urgencyAbout you:Experience in customer support, technical support, or a similar client-facing environmentConfident working with data, with a logical approach to problem-solving (basic SQL a plus)Comfortable using CRM and ticketing systemsStrong communicator with an ability to manage multiple stakeholdersProactive, detail-oriented, and able to work both independently and collaborativelyWhat’s on offer:A collaborative, innovation-driven culture where new ideas are encouragedFlexible hybrid workingGreat progression opportunities within a global organisationA supportive environment focused on learning, improvement, and shared successIf you’re passionate about delivering excellent customer experiences and enjoy solving data-driven challenges, we’d love to hear from you.