Customer Support Specialist (German Speaker)

Who Are WeWe are a professional BPO (Business Process Outsourcing) enterprise experienced in Customer Relation and Customer Contact services. We provide our clients with customer support as a professional contact center.Our MissionExisting in the marketplace with a disruptive quality of work and clear vision about excellence and proficiency, build long term relationships with our clients based on respect of work needs and high performance.The RoleAbout The RoleWe are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond promptly and professionally to customer inquiries via chat, email, and phone.Provide accurate information about products, services, and company policies.Resolve customer complaints efficiently and follow up to ensure resolution.Maintain detailed and accurate records of customer interactions.Collaborate with other departments to improve customer experience and service processes.Meet or exceed performance targets related to response time, quality, and customer satisfaction.Ideal ProfileRequirementsLanguage: Fluent in German (both written and spoken).Experience: 1–3 years of experience in customer service or a related field.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work in a fast-paced environment and handle multiple tasks.Proficiency in using CRM systems and Microsoft Office tools.Must be willing to work from site (6th of October City).What's on Offer?Work within a company with a solid track record of successOpportunity to make a positive impactLeadership Role