Customer Support Specialist II (Collections Experience)

Role DetailsType of Support: OmnichannelContract Duration: PermanentTraining Schedule: To be DeterminedWork Schedule: To be DeterminedWork type and Location: Hybrid, Cubao or TaguigExpected start date: October 23, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and let’s build the future of customer experience together.The RoleDo you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.The reason you join won’t be the reason you stay.What You'll Do:Data Entry + Invoice Creation: Quickly and accurately transcribe data to create customer invoicesInvoicing: Ensure carrier invoices are submitted correctly to brokersVerify Rates: Call brokers to confirm key load details prior to invoicing and factoring of a loadNew Broker Payment Setup: Communicate with brokers via phone and email to understand their invoicing process, we must follow to submit invoices for payment, and ensure they set up our payment details correctly in their systemCollect on Past Due Invoices: Communicate with brokers on the phone and via email about overdue payments and work with them on collecting payments.Record Keeping: Ensure your work across all functions follows documented processes, and you keep accurate records of your workBroker Communication: Answer brokers' questions about invoices and missing documents to ensure prompt paymentWhat We Expect From You:You are a great written communicator, and comfortable spending time on the phoneYou have excellent attention to detailYou can clearly follow a documented process, and find and communicate opportunities for process improvementYou are a driven self-motivated individual who enjoys the fast-paced environment, is innovative, adaptive, and comfortable with ambiguityYou’re collaborative and are willing to help out where needed, even if something is new to youYou have both the desire and ability to learn from feedback and constantly improveYou are comfortable working in a scaling startup environment and adapting quicklyYou are tech-savvy and can learn internal tools and processes quicklyExperience in Excel, google suites, and slackPrior accounting or collections experienceWhat You Will Get In Return:Hybrid workplace - depending on the partner, role, management, and/or personal workspaceOvertime is available if applicable Competitive compensation based on experienceAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreCore values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.Care for others: Empathy is a key driver. When people thrive, so does the mission.Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.Take ownership: Bold choices with integrity at the core—that’s how impact lasts.Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.