Customer Support Specialist (Italian Speaker)

Who Are WeWe are a professional BPO (Business Process Outsourcing) enterprise experienced in Customer Relation and Customer Contact services. We provide our clients with customer support as a professional contact center.Our MissionExisting in the marketplace with a disruptive quality of work and clear vision about excellence and proficiency, build long term relationships with our clients based on respect of work needs and high performance.The RoleWe are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience. No previous experience is required – we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we’d love to hear from you!ResponsibilitiesHandle customer inquiries via phone, email, or chat in Italian.B1 -B2 Level in English.Provide accurate information about our products and services.Assist customers in troubleshooting issues and finding solutions.Escalate complex cases to senior staff when necessary.Maintain a positive, professional, and empathetic approach to customer interactions.Accurately document customer interactions in the system.Ideal ProfileFluent in Italian (both written and spoken).Excellent communication and interpersonal skills.Ability to work on-site at our office location.Strong problem-solving skills and customer-oriented mindset.No prior experience needed – training will be provided.What's on Offer?Opportunity within a company with a solid track record of performanceLeadership RoleOpportunity to make a positive impact