Customer Support Specialist (Onsite in Medan)

What if our users need assistance? or perhaps they have a problem that requires solving? or maybe they simply just need someone to consult with? Who should they talk to? Dont't worry! Meet our Customer Experience Department. Here, you may find Customer Support Specialists, Customer Relations Specialist, and Client Support Specialists. To be part of this department, we are required to always put our customers first by applying the 3Ps values: Attitude, Patience, and a "People-first" approach. As part of this team, We have the opportunity to connect with users from anywhere which also helps us improve our communication and interpersonal skills. Our experts will help Topremit users and clients meet their needs and expectations by assisting them through the service platforms provided by Topremit.What You Should HavePreferable min. 6 month experience in Customer Experience or relevent positions (Freshgraduates are welcome to apply).Proficient in English and Bahasa Indonesia both written and spoken (Mandarin is a plus).Have a good analytical and problem-solving skill.Uphold empathy, patience and initiation.Willing to work on Saturday, Sunday and on public holiday.What You'll Contribute OnSupport business process by maintaining good relationship with external customers as well as internal stakeholders.Work closely with internal departments to ensure resolution of task including complaint from the external customers.Receive and response to the customer's inquiry through company's communication channel.Proactively seeking to resolve customer complaints and issues individually or by engaging and collaborating with other team members.