Customer Support Specialist

At Prim.io, we build and deliver a powerful cloud-based ERP SaaS platform, trusted by ambitious companies for more than 25 years. Our mission is to equip businesses with the technology to scale fast, stay efficient, and unlock their full potential.We’re now looking for a Customer Support Specialist to join our team and be on the front line of communication with our clients. If you’re a confident communicator who enjoys solving problems, guiding users, and making customers feel supported and empowered — this role is for you.What you’ll do:Be the first point of contact for our customers - via phone, email, and support ticketsDeliver onboarding and training sessions for new customersAssist in the end-to-end implementation of our ERP systemConduct remote troubleshooting and provide clear, solution-oriented guidanceMaintain accurate records, documentation, and monthly support reportsHandle basic accounting-related cases (primary documents and data input)What you bring:Fluent English (written and spoken)Degree in Finance, Economics, Accounting, Business Administration or a related fieldStrong computer skills and a genuine interest in technology and business softwareExperience or interest in ERP/CRM platforms and/or finance is a strong advantageSelf-driven, proactive, and able to manage tasks independentlyExcellent organization and prioritization skills with strong attention to detailCalm, empathetic, and resilient when handling customer challenges — with a friendly tone and sense of humourWhy Prim.io?Be part of a SaaS product company with direct customer impactCompetitive salary + performance bonusesHybrid work model: Sofia office + home-office days after probation20 days paid annual leavePremium health insurance + dental careCulture, that promotes learning and personal development.Strong learning culture, supportive team, and regular team eventsHow to apply:Send us your CV/resume with a recent photo. Only shortlisted candidates will be contacted. All applications are treated with full confidentiality. Prim.io, we are set to build a high-rated ERP/CRM/BI integrated software solution with a mission to help our Customers grow and thrive their businesses.