Customer Support Specialist

Job DescriptionJob DescriptionWe are seeking a dedicated Customer Support Specialist to join our expanding team in Cincinnati. This role is ideal for someone who thrives on problem-solving, enjoys engaging with clients, and is committed to delivering premium support. You will serve as the primary point of contact, ensuring inquiries are handled with professionalism, accuracy, and care.ResponsibilitiesProvide prompt and professional support to clients via phone and emailIdentify customer needs and deliver effective solutionsMaintain accurate records of interactions and resolutionsCollaborate with internal teams to address escalated issuesEnsure client satisfaction through exceptional service and follow-upContribute to continuous improvement of support processes