Job Description
Key ResponsibilitiesProvide timely and professional support to merchants through email, chat, and phone.Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.Troubleshoot and resolve platform-related issues efficiently.Gather merchant feedback and collaborate with product and tech teams for continuous improvement.Maintain accurate records of interactions using CRM tools and track merchant success metrics.Qualifications & ExperienceDiploma or Bachelor’s Degree in Business Administration, Communications, or related field.Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.Customer-focused mindset with the ability to empathize and build trust with clients.
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