Customer Support Technical Specialist II

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. Location:

The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office locationAbout The OpportunityAs a Customer Support Specialist II, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call centre environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call centre. You will provide consistent quality of customer service and support on Dayforce Powerpay HCM’s products and services.

What You’ll Get To DoBuild rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training Use decision-support computer software programs to respond to common service questions and inquiries Position entails a high amount of customer interaction over the phone Ensure that customers understand the resolution and provide on-going education to customers Listen attentively to customer needs and concerns; demonstrate empathy Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner Skills And Experience We Value2+ years customer service Familiarity with computers and telephone etiquette Computer Literate (MS Word, Excel, PowerPoint, Outlook) Ability to handle escalated/difficult situations Active listening skills Extensive customer service experience Ability to multitask Results-oriented drive Problem-solving skills Time Management and prioritization Analytical and Reporting Skills What Would Make You Really Stand OutDomain Knowledge – CA Payroll (desirable – else, to acquire during provided training) Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays Willingness to work during Philippine holidays Very good command of oral and written English Exhibiting patience and confidence People/culture sensitivity Advanced soft skills:

exactness, positivity, empathy and common sense Ability to thrive in a fast-paced working environment Be an effective, active and engaged team member Quality interactions; all day/every day What’s In It For YouDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth.

We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce. com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https: //www. dayforce. com/be-aware-of-recruiting-fraud