Customer Technical Support

DescriptionParagon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.As a Customer Technical Support, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization.Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience.ResponsibilitiesOwn customer technical journey from onboarding to utilization and ongoing success and growthAct as the primary technical contact for assigned accounts, ensuring their systems are operating smoothly and their technical needs are fully metBuild strong, collaborative relationships with customers and internal teams to drive mutual successEmpower customers to maximize the value of their Paragon systems by removing blockers, identifying opportunities, and leveraging product capabilitiesManage and resolve technical issues efficiently, delivering timely and proactive solutions to ensure optimal system performanceCollaborate closely with Account Managers, Engineering, Product, and Operation teamsShare best practices around Paragon implementation and usageIdentify upsell and cross-sell opportunities within existing accountsProvide input into account health assessment on technical progressRequirementsAt least 3 years in technical customer service or similar roles [preferred in post-sale support]Proficiency in Linux - MustAbility to manage multiple priorities and thrive under pressureSolid technical knowledge in Kubernetes, kibana, and NetworksStrong ability to translate complex technical concepts into broader business contextProven experience managing cross-functional technical projectsExcellent communication skills in English both verbal and writtenAbility to travel abroad up to 25%