CX Business Development Director

Company DescriptionBEAMRA is an AI-powered platform designed to help businesses streamline operations, craft winning strategies, and execute goal-oriented decision-making. The platform offers tools and resources to manage business processes, optimize customer journeys, and enhance overall decision-making. By leveraging BEAMRA, organizations can improve efficiency and align their efforts towards successful outcomes.Job Summary:The Director of Customer Experience will develop and execute strategies using Beamra.com Platform. This role requires a deep understanding of customer behavior, market trends, and industry benchmarks. You'll collaborate with cross-functional teams to design and implement customer-centric initiatives, leveraging data insights to inform decision-making.Key Responsibilities:Develop and execute a comprehensive customer experience strategy aligned with business objectives.Lead and manage a team of customer experience professionals, providing guidance and coaching.Collaborate with stakeholders to design and implement customer journey maps, feedback mechanisms, and metrics to measure CX success.Analyze customer data and feedback to identify areas for improvement and develop targeted initiatives.Foster a customer-centric culture across the organization, promoting empathy and understanding.Develop and manage budgets, forecasts, and ROI analysis for CX initiatives.Stay up-to-date on industry trends, best practices, and emerging technologies.Requirements:8+ years of experience in customer experience, marketing, or a related field.Proven track record of driving CX initiatives and improving customer satisfaction.Strong leadership and team management skills.Excellent communication, analytical, and problem-solving skills.Experience with data analysis and interpretation.Familiarity with CX tools and technologies.Experience in Using Beamra.com PlatformWhat We Offer:Competitive salary and benefits package.Opportunity to work in a dynamic, fast-paced environment.Collaborative team with a passion for customer experience.Hybrid work arrangement.If you're a motivated and customer-focused leader looking for a new challenge, please submit your application.