Czech Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.ResponsibilitiesAddress customer inquiries in Czech through various communication channels such as phone, email, and chatAssist clients with the booking process, modifications, and cancellations, ensuring a smooth user experienceTroubleshoot and resolve issues related to reservations promptly and efficientlyDocument and track customer interactions in the CRM system for reference and quality assuranceCollaborate with teams within the organization to address complex customer concerns effectivelyStay updated on company promotions, services, and policies to provide accurate information to customersRequirementsFluency in Czech (both written and spoken), with English proficiency considered advantageousExperience in customer service, particularly within the travel or hospitality sector is a plusStrong communication and interpersonal skills, with a focus on customer satisfactionAbility to analyze problems and provide empathetic solutionsFamiliarity with CRM systems and online booking platformsWillingness to relocate and embrace the culture of GreeceStrong organizational skills and the ability to multitask effectively in a fast-paced environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..