Czech Speaking Customer Service for Banking industry

Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.Key ResponsibilitiesRespond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in CzechAssist clients with account management, including deposits, withdrawals, and electronic banking servicesProvide detailed information on banking fees, interest rates, and loan productsResolve customer complaints and issues promptly and professionally to ensure satisfactionAccurately document all customer interactions and maintain records in our CRM systemCollaborate with internal banking departments to enhance customer service experiencesStay informed about banking regulations, products, and services to provide accurate informationRequirementsFluency in Czech (both written and spoken) is essential; knowledge of English is advantageousExperience in customer service, particularly within the banking or financial services sector, is preferredExcellent communication and interpersonal skills with a strong customer focusStrong analytical skills and attention to detailAbility to handle multiple tasks and manage customer inquiries effectivelyFamiliarity with banking software and CRM systems is desirableWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..