Czech Speaking Customer Service for Biotechnology industry

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and biotechnology, and who excel at providing outstanding customer service. As a member of our team, you will assist clients with inquiries related to biotechnology products and services, ensuring they receive the support they need in Czech.Key ResponsibilitiesManage customer inquiries related to biotechnology products, services, and solutions via phone, email, and chat in CzechProvide support to customers regarding product information, usage, and troubleshootingAssist with order processing and follow up on delivery statusResolve customer complaints and issues efficiently and professionally to ensure a high level of satisfactionMaintain accurate records of customer interactions in the CRM system for tracking and reporting purposes Collaborate with internal teams to improve service delivery and responsivenessStay informed about industry developments and company offerings to provide accurate information to customersRequirementsFluency in Czech (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, particularly within the biotechnology or life sciences field is preferredExcellent communication skills and a strong ability to convey technical information effectivelyStrong problem-solving abilities and a commitment to customer satisfactionAptitude for working in a fast-paced environment and managing multiple inquiries simultaneouslyProficient in using CRM systems and general computer applicationsWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..